Last Updated: October 18, 2026
At Shelton’s Farmstand, customer satisfaction and product quality are important to us. This Return & Refund Policy explains how we handle returns, refunds, damaged products, and incorrect orders.
1. Return Eligibility
Because our products are packaged juice and food items, we may not accept returns of opened, used, or unsealed products for safety and hygiene reasons.
If you receive a damaged, defective, expired, or incorrect product, please contact us so we can review the issue and determine an appropriate resolution.
Eligible return requests must be submitted within 30 days of delivery. Perishable products and products that cannot safely be returned may be subject to different handling requirements, as permitted by applicable law.
2. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your order arrives damaged, defective, expired, leaking, or different from what you ordered, contact us as soon as possible. Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging, where applicable
We will review your request and inform you whether a refund, replacement, or another appropriate resolution is available.
Please do not consume any product that appears damaged, contaminated, spoiled, or unsafe.
3. Refund Eligibility
Refunds may be available for eligible orders involving damaged, defective, incorrect, or undelivered products, subject to review and applicable law.
Approved refunds will be issued to the original payment method whenever possible.
4. Refund Processing Time
Once a refund is approved, we will initiate the refund within 5 business days.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
5. Non-Returnable Items
For food safety and hygiene reasons, opened or unsealed juice products generally cannot be returned unless the product is defective or another remedy is required by applicable law.
We will review exceptions in accordance with applicable consumer protection requirements.
6. Order Cancellation
If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
7. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we may offer a replacement or another appropriate resolution, depending on product availability and the circumstances of the claim.
8. Contact Us
For return, refund, or order-related questions, please contact:
Store Name: Shelton’s Farmstand
Email: support@sheltonsfarmstand.shop
Phone: +1 360-462-5297
Address: 1804 Olympic Hwy N, Shelton, WA 98584, United States
Please include your order number when contacting us so we can assist you more efficiently.
Thank you for choosing Shelton’s Farmstand.
