Frequently Asked Questions (FAQ)

Welcome to Shelton’s Farmstand! Find answers to common questions about our juice products, ordering, payments, shipping, and refunds. If you need further assistance, please contact our customer support team.

1. What products does Shelton’s Farmstand offer?

Shelton’s Farmstand offers packaged juice products made for customers who enjoy convenient fruit beverages. Product availability, ingredients, package sizes, and other details are provided on each product page.

2. Where do you ship?

We plan to offer shipping within the United States. Available delivery locations and shipping options will be confirmed at checkout.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. Estimated shipping time after dispatch is 3–5 business days.

Delivery times are estimates and may vary depending on your location, carrier operations, weather, and other circumstances.

4. How much does shipping cost?

Available shipping options and applicable charges are displayed at checkout before you complete your purchase. Any free shipping offer will include its applicable conditions.

5. How can I track my order?

When tracking is available, we will send a shipping confirmation email with tracking information after your order has been dispatched.

Please allow some time for tracking information to become available.

6. Which payment methods do you accept?

We accept the payment methods displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.

Please check the checkout page for currently available options.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. We will try to help if the order has not yet been processed or shipped. Changes and cancellations cannot be guaranteed after processing begins.

8. What is your return policy?

Because we sell packaged food and beverages, opened or unsealed products generally cannot be returned for safety and hygiene reasons.

If you receive a damaged, defective, expired, or incorrect product, please contact us within 30 days of delivery so we can review your request.

Applicable consumer rights will be respected.

9. What should I do if my order arrives damaged?

Please contact us promptly with your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

Do not consume any product that appears spoiled, contaminated, leaking, or unsafe. We will review your request and explain the available resolution options.

10. How long do refunds take?

Once a refund is approved, we aim to initiate it within 5 business days. The time required for the funds to appear in your account depends on your bank or payment provider.

Approved refunds will generally be issued to the original payment method whenever possible.

11. How should I store your juice products?

Always follow the storage and handling instructions printed on the product label. Some products may require refrigeration, while others may have different storage requirements.

Please check the packaging for the product’s storage instructions, expiration date, and other important information.

12. Where can I find ingredient and nutrition information?

Please review the product page and the product packaging for ingredient lists, Nutrition Facts, package size, and other available product information.

If you have food allergies or dietary restrictions, check the full ingredient information before consuming the product.